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TVS Motor Company has announced the rollout of 24/7 Road Side Assistance (RSA) programme for its two-wheeler customers across the country.
The initiative seeks to resolve on-road problems faced by the customer through a 24/7 helpline and personal assistance.
The services include spare key pick-up, fuel delivery and onsite repair. It will also extend others services such as cab arrangement, accident assistance and towing of vehicles, according to a company statement.
“These initiatives are the expected to enhance the entire customer experience through the product lifecycle. A growing family of 28 million TVS owners will now benefit from this programme,’’ it said.
TVS has launched RSA programme across 70 cities in India under Phase 1. In its next phase of expansion, the company plans to increase it to 200 cities across the country by October 2016. Pan-India roll out is expected by March 2017.
“With more than 3,500 dealer touch points, we are confident of extending a 24/7 Road Side Assistance Programme, which will cater to the consumer’s immediate requirements and also help them overcome any issue on the road,” said J S Srinivasan – Vice-President, Sales & Service, TVS Motor Company.
It may be recalled that TVS Motor Company Ltd, India’s third largest two-wheeler maker by volumes, was ranked ‘Highest’ in the J D Power 2016 India Two-Wheeler Customer Service Index (2WCSI) study. The company secured this top rating with highest score in after-sale service.
The RSA initiative is applicable on every new and existing TVS vehicles under warranty (scooters and motorcycles) with no additional charges. TVS Motor Company customers can also connect through the TVSM service app to avail themselves of this facility.
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