Comments
Would you buy clothes online, if there were no returns? Online apparel retailers had got over customer distrust of poor fits through free return policies. But now, Zara in the UK has started charging a fee of £1.95 to return merchandise bought online. Customers can return them for free however in stores. Zara has positioned the decision to charge as an environmental one. Will other retailers follow? And will this affect Zara’s online sales? We can only wait and watch.
Comments
Comments
Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.
We have migrated to a new commenting platform. If you are already a registered user of TheHindu Businessline and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.