Bank of India added 1.20 crore new customers last fiscal taking its total customer base to 7.70 crore customers, its chairman and managing director, Ms Vijayalakshmi Iyer said at the bank’s annual general meeting yesterday.
She said that the bank had decided not to declare final dividend to conserve capital and improve book value per share. The board had paid an interim dividend of Rs 5 per share for 2013-14 in January 2014.
Outlining other initiatives, she said that 175 new ‘branches of future’ will be opened in addition to the 131 in existence. They will provide superior customer service with special assistance to high networth individuals with dedicated relationship managers, she said. The 24 retail business centres (RBCs) had helped retail credit grow much faster and hence 36 new retail business centres will be opened this year in order to cater to services in the retail segment.