E-commerce marketplace Flipkart has acquired F1 Info Solutions, a mobile and IT repair services company with a pan-India presence of owned and franchised centres.
F1 Info Solutions will be a part of Jeeves, a Flipkart company that is a third-party service provider for large and small home appliances and furniture. The acquisition adds complementary capabilities to Jeeves’ existing expertise, and will expand Flipkart’s offerings to the entire lifecycle of mobiles, IT products and consumer electronics, from sales to after sales and repair services. Flipkart customers can now walk into an F1 Info Solutions store to get their devices repaired.
Established in 2012, F1 Info Solutions is a neutral service provider with a distributed repair service network of around 158 centres in 135 cities. Focussed on comprehensive repair and service of mobiles, IT products, consumer electronics, AV devices and smart classroom technology, the firm has close to 1,000 employees, including technicians, and handles more than 50,000 service calls every month across the country. It is also a service partner of several global mobile and IT brands such as Apple, Samsung, HP, Lenovo, Sony and Asus.
“Flipkart is the top destination for mobile phones in India, and having created the market for online smartphones from scratch, we’re now taking our offerings several notches higher. F1 Info Solutions is an entrenched player in this segment, and its expertise and scale is a big capability add-on for us. Ultimately, we want to give our customers a comprehensive service ecosystem that takes care of the repair and service needs of all their products. With Jeeves and F1 Info Solutions now, we’re closer to that goal,” said Kalyan Krishnamurthy, CEO, Flipkart.
Shammi Moza, F1 Info Solutions co-founder and CEO, will be joining Flipkart as a Senior Director as part of the deal, and will continue to hold responsibility of the business. He will report to Abhijit Upadhye, Vice-President at Flipkart and the head of Jeeves.