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In order to provide better service to their stranded customers on road, country's largest passenger car manufacturer Maruti Suzuki India (MSIL) on Friday launched 'Quick Response Tram on Bikes' to offer on-road assistance.
Customers can use the QRT service on a complimentary basis under the Extended Warranty offered on Maruti Suzuki cars.
For cars not covered under Maruti Suzuki Warranty/ Extended Warranty, the QRT service is available on a per call basis with visiting charges ranging between Rs. 420 to Rs. 575, depending on location of customer's car, the company said.
The Quick Response Team (QRT) on bikes has been rolled with all fleet of 350 bikes in over 251 cities in the first place. The initiative will be progressively expanded to reach 500 cities by end of 2020, the company said.
"Started over two decades back, Maruti Suzuki is the pioneer of road side assistance programme in India. The launch of QRT on bikes is a strategic decision to rapidly help attend customer cars that may have broken-down on the road," said, Kenichi Ayukawa, Managing Director and Chief Executive Officer, MSIL.
The company said each QRT biker will be equipped with essential tools and critical spares needed to quickly restore the vehicle in distress.
Based on Maruti Suzuki's comprehensive training, the QRT technicians can handle around 90 per cent of the problems typically faced by customers in case of a vehicle break down, it added.
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