Ozonetel, a cloud communication service provider, has raised $5 million in Series-A funding from Stakeboat Capital, a Bengaluru-based private equity fund.

Ozonetel said it would use the proceeds to expand its sales and marketing teams in the US.

“The company will soon be releasing its AI-driven unified channel experience management (UCXM) platform for voice and digital channels, empowering businesses to design and deliver consistent customer experience across communication channels,” an Ozonetel spokesperson said.

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It had introduced CCaaS (contact and/or call centre as a service) in India in 2010 and caters to businesses ranging from large enterprises to startups. “Over one lakh call centre agents use Ozonetel’s CCaaS platform ‘CloudAgent’,” he said.

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“The company’s cloud telephony platform handles more than 10 million calls per day. More than 10,000 developers use Ozonetel’s CPaaS (communications platform as a service) to integrate voice, SMS, WhatsApp and other communication channels into their products,” he said.

“This is a very important juncture for us to scale our business, and we are particularly looking to grow our footprint in the US. We plan to reach $100 million annual run rate in the next four years,” CSN Murthy, Founder and CEO of Ozonetel, said.