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The Central Board of Direct Taxes (CBDT) has set up a dedicated structure for delivery and monitoring of tax payer services in the income tax department.
Two separate directorates –Directorate of Tax Payer Services I (‘TPS-I’) and Directorate of Tax Payer Services II(‘TPS-II’) have been set up by the CBDT.
Member (Revenue and Tax payer services) in the CBDT will oversee the delivery and monitoring of taxpayer services under the new structure.
Together, these Directorates will be responsible for delivery and monitoring of taxpayers services in the field offices and e-services deliverable through various electronic platforms of the Department.
They will oversee and co-ordinate all matters relating to grievances of taxpayers and ensure their timely redressal.
These Directorates will report to the Member (R and TPS), CBDT through the Principal Director General of Income Tax (Administration), an official release said.
The responsibility for delivery of tax payer services has also been specifically assigned at every level in the field offices. This will ensure accountability of officials in redressing grievances in a time bound manner.
The Tax Administration Reforms Commission’s (TARC) Report had accorded considerable importance to redressal of grievances and a customer focussed approach in the Department through creation of a tax payer services vertical. The creation of this structure will fulfil some of the most significant recommendations of the TARC.
With this initiative, the CBDT expects a noteworthy reduction in taxpayer grievances and enhanced taxpayer satisfaction.
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