GSTN launches call centres

The Goods and Service Tax Network (GSTN) has launched two dedicated call centres to support taxpayers and officials with the enrolment process and enable smooth functioning of the portal. “The call centres will go live from June 25,” said an official statement. While one call centre is set up in Noida in partnership with Tech Mahindra, the other one is based in Gurgaon in partnership with Infosys. The call centre with Tech Mahindra has 200 trained professionals and its staff size will increase to 400 within one month and will cater to tax payers, businesses, GST Practitioners, TDS registrants and TCS registrants. The call centre with Infosys has a 40-member team and will respond only to tax officials of the States and Centre.