Digital transformation has paved the way for enhanced travel experience at Kempegowda International Airport, Bengaluru (KIAB).
Bangalore International Airport Limited (BIAL) is committing to a futuristic and innovative vision of The Smart Airport — a digitised, seamlessly connected and intuitive airport that is positioned as the ‘Gateway to South India’.
BIAL, in collaboration with ThoughtWorks, a global technology company, on Friday announced the launch of the BLR Airport app, as part of its digital platform offering.
Through the digital platform bouquet of services, BIAL aims at revolutionising the travel experience at the Kempegowda airport through a combination of digital technologies that include the Internet of things, people, services and data.
Talking about the new digital introduction, Sanjay Reddy, Managing Director of BIAL, said “At BIAL, our aim is to transform our customers’ airport experience. Every new digital introduction will combine innovation and emotion, because we strongly believe that digital is more than just technology. The ‘BLR Airport’ app is an example of how we are leveraging technology to make travel through the airport simple and easy. As we move forward, our concerted efforts will be in introducing innovative and interactive digital solutions that will create value for our customers.”
Unique featuresIn the first phase, the exclusive features of the app include: Flight information and Flight tracking — offers real-time flight status updates. One-touch WiFi connect — no repeat input of OTP and user-details, the details once shared as a first time user, will connect a passenger to Wi-Fi automatically when at the airport.
Navigation with Google Indoor Maps — easy navigation through the airport using the Google Indoor Map feature. Must Try (F&B) and Must Buy (Retail) — experience the airport retail and F&B. Contextual notifications, powered by Beacons — receive relevant notifications based on your location. Feedback — allows user to share feedback about their airport experience using the BLR Airport app
The airport will build on its existing technological capabilities to engage with its customers and provide integrated services across various touch points.
The digital platform’s innovative potential will keep adapting to the Bengaluru airport’s evolving digital needs.
Through these efforts, BIAL aims to future-proof its airport operations and services by making meaning of the abundant digital data available and create a more personalised, just-in-time travel services.
“Through continuous collaboration with BIAL, we designed and delivered a highly sophisticated and scalable platform, with context aware iOS and Android Apps, that enables a high quality experience for passengers.
We are truly excited about the next few releases where we would be building some interesting features on the platform that adds more value to the passengers, airport and their partners,” Sudhir Tiwari, Managing Director, ThoughtWorks India.