In the next two years, about 86 per cent of air passengers will want boarding passes on their mobiles without carrying print-outs.
Over 40 per cent of the passengers may prefer check-ins through their mobile phones and over two/thirds of passengers will use self-service check-in.
Social media, like Facebook, will also play important role in travel information and seat-reservation.
To cater to these requirements which are just catching up and achieve cost efficiencies, Indian aviation sector should take up technology innovation in a big way, says a report on ‘Innovation & Technology: Opportunities for Transformation in Indian Aviation.'
The report, prepared jointly by the CAPA - Centre for Aviation and Air Transport IT and SITA, was released at the ongoing India Aviation 2012 here on Thursday.
Aviation businesses should adopt a hybrid-model for outsourcing 60-80 per cent of non-core functions.
“Outsourcing provides access to the latest technology, best in class providers, supports faster decision-making and implementation and reduces capital expenditure,” the report said.
Indian air transport industry is set for an exponential growth. The total investment, which was estimated at $27 billion since 2000, is expected to reach $120 billion by 2020.
Out of this, $80 billion would be spent on new aircraft.
The passenger traffic had gone up from 42 million in 2000 to 150 million now while the fleet had increased from 119 aircraft to 437.
By 2020, 452 million passengers will fly each year with over 1,030 aircraft, it added.