InterGlobe Technologies — a provider of IT and BPO services to aviation, travel and hospitality industries — plans to open a delivery centre in China soon.

The 300-500 seater facility being proposed is expected to be up-and-running in about six months, Mr Vipul Doshi CEO of InterGlobe Technologies, said.

Mr Doshi said the move has been prompted by some of its customers who wanted support for Chinese and Japanese back-office work. “There are at least three customers who want to be serviced from that region, to address the Chinese and Japanese market,” he said.

The China BPO market has been shifting to a higher gear and research firm Ovum's latest report says that the back-office market in Greater China (which includes Taiwan and Hong Kong) will grow faster than India in the next five years. While the BPO market in Greater China will grow at a compounded annual growth rate of 16.1 per cent between 2010 and 2015, India and South Korea growth at 15.7 per cent and 14.6 per cent, respectively.

InterGlobe says it is studying a “couple of locations” in China and two of these are Dalian and Guangzhou. “We are yet to decide on the final location,” Mr Doshi said, adding that the company is also keen on setting up a centre in South America.

“We are closely looking at Argentina and Chile,” he added.

InterGlobe provides application development and maintenance, software verification and validation, and consulting services on the IT side, and contact centre and back-office services on the BPO side to companies such as KLM, Virgin Atlantic, and Singapore Airlines amongst others.

InterGlobe has centres in India (NCR, Mumbai and Chennai), the Philippines, Sri Lanka, and a partner centre in Cairo, Egypt. It also wants to set up an onshore centre in the US.

The US plans, he said, were spurred by the incentives and tax breaks being doled out by various US States towards job creation, and the blueprint likely to take shape in FY13.

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