Wipro has assisted SRL Diagnostics transform its customer care operations by providing new customer experiences across multiple communication channels, the Oracle Service Cloud platform.
SRL Diagnostics, one of India's largest pathology lab networks which has 12 reference labs, 4 Centres of Excellence and 281 network laboratories, implemented a Customer Relationship Management (CRM) application for its customer care department, according to a company statement.
Further, SRL partnered with Wipro considering Wipro’s ability to provide a spectrum of services around Oracle Service Cloud which include system integration, change management, and application support, company officials said.