Bharti Airtel has set up a Network Experience Centre (NEC) in Gurgaon through which it can monitor its entire network from one location.
The NEC, which is the first of its kind in India, will be able to monitor Airtel’s network performance across mobile, fixed line and broadband, DTH, m-commerce, international cable systems and Internet peering points from a single location. This continuous stream of near real time data will in turn enable Airtel to deliver a superior customer experience across its product offerings.
Designed specifically to be used as a command centre in case of national emergencies and natural catastrophe, the earthquake-proof facility also provides for a single control of command.
Sunil Bharti Mittal, Chairman and Managing Director, Bharti Airtel, said, “Essentially, we will be able to analyse and deliver a seamless experience to over 200 million customers across our verticals from one location. In particular, this facility positions us to manage the expected surge in data usage on our 3G and 4G networks in years to come and deliver best-in-class experience to our customers.”