Business process outsourcing firm Intelenet today said it has appointed Mr Bhupender Singh as the Chief Executive Officer of its new India domestic BPO business with immediate effect.

As CEO, Mr Singh will be responsible for managing and growing the company’s businesses in India, Intelenet said in a statement.

Over the past four years, Mr Singh has led the creation and implementation of new operations and markets for Intelenet, including in the US, UK, Poland and Guatemala.

The creation of Intelenet’s new domestic business follows the acquisition of Intelenet by Serco Group Plc earlier this year and combines the existing domestic businesses of Serco BPO and Sparsh.

The combined business will be the largest entity in the domestic India BPO market, with 26,000 employees and 27 delivery centres.

Intelenet provides onshore and offshore services across seven countries, with 34 global delivery centres to provide customer services, transaction processing, finance and accounting and business transformation consultancy services, and is strongly positioned to provide customers with a range of end-to-end BPO services.

Following its integration with Serco’s BPO business, Intelenet will have a workforce of 44,000 personnel operating in verticals such as banking and financial services, telecom, travel, transportation and hospitality, healthcare and the government sector.

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