Cognizant Technology Solutions has topped the customer satisfaction and recommendation rankings in KPMG’s Outsourcing 2012 study of service provider performance in the Nordic region (Finland, Norway, Denmark and Sweden).
The US-based software company with large offshore development centres in India topped the general satisfaction ranking with a score of 80 per cent. This was significantly above the average industry satisfaction rate of 68 per cent.
Client recommendation ranking was with a like score of 80 per cent, which was significantly above the average client recommendation rate of 67 per cent. All Cognizant clients among those surveyed were satisfied with its services, says a company press release.
Further, the company secured high scores on all major performance indicators, including customer satisfaction, recommendation, relationship management, innovation, service quality, price, flexibility, transition, and governance.
This independent study evaluated 28 global and local service providers based on an assessment of more than 900 unique client-provider relationships. As part of the study, CFOs, CIOs or their direct reports at over 340 of the top IT spending organisations in the region were interviewed, the release said.