According to a study by Gartner, the worldwide IT operations management (ITOM) software revenue totalled $18.3 billion in 2011, an increase of 8.7 per cent from 2010.
"The market showed growth for the second consecutive year, after a sharp decline in 2009, despite slow economic growth, tight IT budgets, and merger and acquisition activity," said Ms. Laurie Wurster, Research Director at Gartner.
"We saw consistent resilience in 2011, with the ITOM software market expanding both in terms of revenue and worldwide markets." The research firm said that in 2011 the top five vendors continued to dominate the ITOM software market and accounted for 53.5 per cent of its revenue.