BSE listed Hinduja Global Solutions said that it has been recognised as a “Leader” in telecommunications, cable and satellite in the NelsonHall Vendor Evaluation and Assessment Tool (NEAT) for Customer Management Services (CMS).
HGS’s ranking as a “Leader” is based on the company’s ability to deliver immediate benefits to clients by optimizing customer experience while focusing on improving quality and reducing operational cost, a statement said. Vicki Jenkins, CMS Industry Analyst with NelsonHall, said that the telecommunications, cable, and satellite companies are primarily looking to increase customer satisfaction and reduce cost.