Paytm allows users to update their phone numbers on the app. Depending on the users’ circumstances, they can follow a few simple steps:
Users have access to old phone number
Step 1: Log in to Paytm app using old phone number
Step 2: In ‘Home’, click on the three lines on the top left corner
Step 3: Select ‘Profile,’ which shows the user’s initials
Step 4: Click ‘Update phone number’
Step 5: Enter the new phone number and select ‘Save’
Step 6: Enter the six-digit OTP received on the old number, then the OTP sent to new number for verification
Also read: Paytm: How to add money and check wallet balance
Users do not have access to old phone number
Step 1: Open the Paytm app
Step 2: Select the three lines on the upper left corner of the home screen
Step 3: Select ‘24x7 help’
Step 4: Go to ‘Profile settings’
Step 5: Enter the old Paytm phone number
Step 6: Select ‘I want to update my phone number’
Step 7: Click on ‘I have stopped using my registered phone number and don’t have access to it’
Step 8: To raise a request, select ‘Message us’
Step 9: Fill the form given with a snapshot of any one detail asked, linked to the old phone number (debit/credit card statement done from Paytm account, proof of old phone number ownership, linked KYC documents, etc.)
Step 10: Wait for Paytm to verify and update phone number
Also read: How to change UPI PIN on Google Pay? & How to set payment reminder on Paytm