iGATE Patni has bagged a five-year contract for delivery of SAP-based operational, maintenance and support services to Serco's customers.
The contract, which started in December, will be in place until 2015, a company statement said. The partnership will include services such as support desk operations, ticket handling and user profile management. It will cover SAP ERP applications such as HR, payroll and financials.
Serco will offer iGATE Patni's expertise as a white-labelled support and maintenance service to clients.
Serco provides SAP services to around 20 local authorities and several commercial organisations. It has decided to outsource its SAP services to focus on providing fixed cost contracts to customers.
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