Infosys has signed a contract with Toyota Motor Europe and is to provide pan-European application support to the company.
The four-year engagement will see Infosys deploy a managed service model, covering applications across a variety of Toyota’s operational areas in Europe, including core automotive processes, such as supply chain, manufacturing, sales, after sales and customer service, and corporate functions, including human resources and finance.
This will enable Toyota’s IT employees to focus on business support and project development, in addition to supporting cost optimisation. Prior to the agreement, Infosys has been a key partner of Toyota Motor Europe for projects and transformation delivery services in various other initiatives, including its connected car.
According to Pierre Masai, Chief Information Officer, Toyota Motor Europe, "Moving to a managed service model for our application support would help us track and improve service levels across the portfolio. Additionally, standardisation, a global delivery model coupled with scale, productivity benefits and continuous improvements would help optimise application management costs."
Added Nitesh Bansal, Vice-President and Regional Head Manufacturing, Europe, Infosys, "Toyota Motor Europe has a range of applications across its operations in Europe, so effective support of these is a crucial part of the IT operations. Bringing consistency and predictability to the management of these will help Toyota reduce costs as well as improve service levels for its customers and employees."