The mood at this Nasscom’s Leadership Forum, as a CEO puts it, reflects the mood of an industry that is wary of an uncertain global business environment. The pomp and exuberance are missing as the three-day Nasscom’s flagship event begins here on Tuesday.

Apprehensive about what is in store for it in 2012-13, the IT-BPO industry has forecast a growth rate of 11-14 per cent lesser than 16.3 per cent it pegged for 2011-12.

The industry, which is set to cross the $100-billion mark for the year, however sees fledgling smaller and medium-sized companies have reached a stage where they can contribute much more.

Addressing the inaugural of the conference, Mr Rajendra Pawar, Chairman of Nasscom, said smaller firms that contributed only $5 billion to the overall kitty of $101 billion during 2011-12, are all set to play a bigger role.

IT services

Though US and Europe reel under severe economic crisis, IT services continue to grow. This segment grew by a compounded annual growth rate of 16 per cent in the last four years to $40 billion from $22 billion in 2008.

The BPO industry, with a share of 36 per cent in the global BPO outsourcing market, continues to get higher income from customer interaction business with $6.7 billion ($4.3 billion). Research and development exports went up by a CAGR of 12 per cent to $10 billion ($7 billion in 2008), taking a 15 per cent pie in the overall IT-BPO exports.

Related Topics