Finnish handset major Nokia has detected software problems in its Lumia 800 phones which is limiting the phone's ability to access the full battery capacity.
The phone maker said the problem can be resolved through a software upgrade in 2012. But users can get their handset replaced immediately if there is a problem.
In India, the impact of this is minimal because devices are just being shipped. “India impact will be minimal since we just started shipping. Therefore, if a consumer buys a Nokia Lumia 800 today, there is absolutely no impact,” Nokia India said.
‘battery status'
Anyone who wants to know if their phone is affected can run the battery status test from the diagnostics tool already installed on their phone. Dialling ##634# opens the diagnostics tool. By accepting the disclaimer and then selecting ‘Battery Status' from the list of options, anyone will be able to see their available battery charge capacity.
If your full charge capacity reads less than 1000 mAh then your phone is affected with this specific issue and you may find it is necessary to charge your phone more frequently than normal. Once the software update has been applied, you should experience much better battery life.
“For anyone who does not want to wait for the software update, Nokia can arrange for a replacement phone. Anyone who requires any further clarification should contact Nokia Care,” the phone maker said on its Web site.
Nokia is betting big on the Lumia series and is, therefore, going the extra mile to make sure that there is no negative backlash due to the software snag.
The company detected the problem after some of the customers started to comment in various social media that the preloaded diagnostics tool in some of the Nokia Lumia 800 phones was showing lower battery capacity than expected.
Software problem
“We immediately started to investigate these reports and can now confirm that while the battery itself is fine, a software problem in certain variants is limiting the phone's ability to access the full battery capacity,” Nokia said.
“The good news is that as this is a software problem it can be easily resolved. The planned software update in early 2012, as well as including many performance enhancements, will also include a fix that will enable the affected phones to access the total battery capacity."