A study conducted by Genpact Ltd, a business process and technology management company, has found that many companies must close a performance gap in their business processes to boost competitiveness.
The research, which was conducted by CFO Research Services, found that 60 per cent of finance executives agree strongly that improving financial and administrative process performance yields meaningful financial benefit to companies.
“Companies rely on return-based metrics to measure their performance, and while these are very important, they tell only part of a company’s financial and operating story,’’ said Mr Sasha Sanyal, Senior Vice-President, Smart Enterprise Processes and Lean Six Sigma, Genpact.
“Performance metrics on core processes reveal how effectively a company carries out these activities — and how well they deliver return to shareholders.’’