Serco Global Services, the business process outsourcing arm of the UK-based services company Serco, has opened a delivery centre in South Africa.
The new centre, located in the Cape Town Central Business District, would accommodate more than 500 employees and serve a range of international and domestic customers in sectors such as banking, insurance and retail.
This will complement Serco’s existing 100 global BPO centres across geographies including the UK, India and Poland, offering English and other European language skills to customers around the world.
“In the recent years, South Africa has emerged as a key global BPO destination with a highly-skilled labour force and state-of-the-art infrastructure. In addition, we expect the domestic market to offer important opportunities, especially in the country’s established industries such as banking, financial services and Insurance (BFSI), telecom, manufacturing and mining,” Susir Kumar, Executive Chairman, Serco Global Services, said.