Sistema Shyam Teleservices Ltd. (SSTL), which offers telecom services under the MTS brand, has extended its current managed services contract with Swedish equipment maker Ericsson.

The extension adds four new circles of CDMA wireless networks and a new three-year contract including the management of fibre transport and wireline networks in Rajasthan.

As part of the agreement, 200 SSTL employees in Rajasthan will join Ericsson India. According to the renewed partnership, Ericsson will be operating MTS' wireless networks in Delhi, Haryana, Uttar Pradesh East, Uttar Pradesh West, Gujarat and Rajasthan.

Under the three-year agreement, Ericsson will be responsible for network optimisation; operations and maintenance including field operations and 24/7 network service assurance, and fulfilment network service provisioning, customer problem management and spare parts management.

Mr Vsevolod Rozanov, President and CEO of SSTL, said, “Strengthening our existing relationship with Ericsson, we have entrusted them with the responsibility of managing an additional four circles along with the management of our largest fibre transport and wireline networks. This association is expected to further enhance our efficiencies and ensure quality service for our customers.”

Mr Magnus Mandersson, Head of Ericsson's Services business, said, “This is an important milestone for Ericsson in India, as we are extending our relationship with SSTL in three directions: time, geography and scope. For the first time in India, we will manage fibre transport and wireline networks. We welcome the employees who join us and we look forward to setting new standards of network performance for SSTL.”

In September 2010, SSTL awarded a managed services contract to Ericsson to manage their multi-vendor wireless networks in two circles, Delhi and Haryana.

Related Topics