Micro-blogging site Twitter has appointed Vinay Prakash as its interim Resident Grievance Officer (RGO) for India.  

The company had recently informed the Delhi High Court that it was in the process of making an offer of appointment to a resident of India as its interim RGO and expects to do so on or before July 11, 2021.  

“Twitter intends to engage the services of the interim RGO as a contingent worker via a third party contractor,” the company had said.  

The US-based company has been in the eye of a storm over its alleged failure to comply with the new IT rules in India, which mandates, among other requirements, the appointment of three key personnel -- Chief Compliance Officer, Nodal Officer and Grievance Officer by social media platforms with over 50 lakh users. All the three personnel have to be residents in India. 

The company on its website has informed that Prakash is the RGO and users can contact him using an email ID listed on the page. 

"Twitter can be contacted in India at the following address: 4th Floor, The Estate, 121 Dickenson Road, Bangalore 560 042," the page said. 

Prakash's name appears along with Jeremy Kessel, who is the Global Legal Policy Director, and is based in the US. 

Earlier, Twitter had appointed Dharmendra Chatur as an interim Nodal Contact Person. However, he withdrew from that position on June 21. For this also, Twitter had last week informed the Court that it would fill the position by a qualified candidate who is a resident of India, on an interim basis, within two weeks. 

Twitter publishes compliance report under new IT rules

Meanwhile, Twitter has also published its compliance report for the period of May 26 to June 25 as per the requirement under the new IT rules that came into effect on May 26. 

As per this report, Twitter received 20 grievances of defamation and action was taken for a total of 87 URLs.  

“In addition to the above data, we processed 56 grievances which were appealing Twitter account suspensions. These were all resolved and the appropriate responses were sent. We overturned seven of the account suspensions based on the specifics of the situation, but the other accounts remain suspended,” it said.  

Twitter also said it has suspended 18,385 accounts related to child sexual exploitation, non-consensual nudity, and similar content and 4,179 accounts relating to promotion of terrorism.  

“A vast majority of all accounts that are suspended for the promotion of terrorism and child sexual exploitation are proactively flagged by a combination of technology and other purpose-built internal proprietary tools,” Twitter added in its report.  

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