Vodafone Idea has started refunding money to all subscribers from whose accounts ₹99 was deducted due to a technical glitch. The subscribers had complained that the deduction was made without their consent.
Many subscribers received an SMS on Tuesday from the operator saying the amount was being deducted against international roaming rental for 30 days. But this message was sent even to those who had not subscribed to the roaming services. Consumers also complained that outgoing calls and data usage for affected users were automatically barred.
Several users expressed their angst on Twitter. @SnehilMoonat, said: “Vodafone is pain this days. Doing fraud by charging numerous customers with 99 rupee international roaming rental. @DoT_India. please look into this. Vodafone should be penalised. @TRAI. This is mental trauma to customers.”
“I tried calling Vodafone customer care for help but all the numbers are invalid and WhatsApp help has some error,” said @jain_aarshi.
Refunds being made
While Vodafone Idea did not reply to an email query sent by BusinessLine , a source said: “Yes, several customers have received these messages. It is a technical glitch where an automated message is sent out regardless of whether or not the customer is travelling. However, it is being rectified and Vodafone Idea is refunding the money at the earliest.”
Sources said many users had been facing the issue from January onwards, and several of these complaints are still active.
Comments
Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.
We have migrated to a new commenting platform. If you are already a registered user of TheHindu Businessline and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.