Zensar will recruit 2,200 employees in the next two years as it targets to double its turnover from Rs 1,100 crore this year to Rs 2,200 crore by 2013. Some of the recruits would go to the development centres it is planning to set up in Jordan and Chile or Mexico in the next financial year.

“The company now has 5,800 employees. Our attrition rate at 18 per cent is lower than the industry average of 25 per cent. We are expecting this to come down to 15 per cent in the next few months. We have added 800 this financial year,” Dr Ganesh Natarajan, Vice-Chairman and Chief Executive Officer of Zensar Technologies, told Business Line .

He was here in connection with the launch of a development facility at the DLF Special Economic Zone last week.

Zensar, which acquired the US-based Akibia in a multi-million-dollar deal, indicated there would not be any big-ticket acquisitions in the near future.

Zensar would set up a development centre in Jordan to take care of the Arabic markets, and another in Chile or Mexico to address the Latin American and North American markets. “Our South African centre would be strengthened to focus on the African market,” he said.

New paradigm

The outlook for industry in the next two years is good. The real concern, however, is the prospects for long-term growth, keeping in view the fast changing requirements and expectations from clients. “The industry should work on a paradigm shift. One needs to change from the traditional project-based approach to factor in the new developments that are marked by cloud, mobile and wireless, and social networks,” he said.

He predicted that at least 30 per cent of employees would work from home or sites away from the workplaces in the next five years. “New ways of work would evolve with substantial increase in penetration of broadband. Earlier, work-from-home strategy used to be a defensive strategy, more of a plan-B like strategy, to take care of the crisis situations,” he said.

“From plan-B, it is now being factored in plan-A. We have started some research on this,” he said.

Verticals

The company had just begun focusing on five industry verticals — retail, manufacturing, banking and financial services, insurance, and connected services (healthcare, government and utilities). “Each of these has separate profit and loss accounts,” he said.

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