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SEBI has introduced a centralised Web-based complaints redress system for investors of listed companies.
The system called SCORES (SEBI Complaints Redress System) will be a centralised database of complaints pertaining to companies which will be sent electronically through SCORES at http://scores.gov.in/admin. The companies then have to view the complaints and submit action taken reports (ATRs) along with the supporting documents electronically to the system.
Failure on part of the company to address the system will be considered as non-redressal of investor complaints by the company.
In case of the complaints being processed by Registrar to Issue and Share Transfer Agent (RTI/STA) on behalf of the company, the company has to indicate the same in the enclosed annexure whether they require SCORES to forward the complaints to the (RTI/STA). In such a case, the company has to furnish the name of the RTI/STA, the name of the Compliance Officer and email ID.
The RTI/STA are then required to upload the ATRs on behalf of the company and failure to do so will be considered as non-redressal of investor complaints by the company.The user ID and password for logging onto the SCORES system are being sent separately to the companies against whom complaints are lodged in the system, said the circular.
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