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Thomas Cook (India) Limited and its group company, SOTC Travel, have introduced a customer self-service (CSS) holiday app for iOS and Android users. Launched today, the app aims to streamline post-booking services for holiday customers.
The shares of Thomas Cook (India) Limited were trading at ₹218.75, up by ₹7.60 or 3.60 per cent on the NSE today at 12:35 pm.
- Also read: Thomas Cook to introduce AI solutions in travel space for sales growth: MD & CEO Mahesh Iyer
Key features include comprehensive booking details, real-time updates, and access to travel documentation. The app, which has seen a 50 per cent adoption rate since its pilot in April 2024, offers an omnichannel advantage for customers who book online or offline. Rajeev Kale, President & Country Head – Holidays, MICE, Visa at Thomas Cook (India) Limited, stated that the app’s launch is well-timed for the upcoming festive season. This development aligns with the company’s digital-first strategy and follows recent accolades, including awards for MICE Travel Agency and Best Tour Operator.
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