State Bank of India has started over 5,000 green channel counters (GCCs) at its branches across the country, according to the Chairman, Mr Pratip Chaudhuri.
The GCC aims at providing customers with a simple, secure and quick way of executing banking transactions without carry passbooks or filling in pay-in-slips/withdrawal forms, or drawing cheques. All that is needed is the ATM-cum-Debit-Card and PIN for identifying the customer and his account.
Cash deposits, cash withdrawals and funds transfers to the tune of Rs 40,000 per transaction are enabled through GCC. Registration of mobile numbers for the bank's Mobile Banking Service will be introduced shortly through GCCs. In the last one year, 16 lakh transactions have been routed through GCCs, said the SBI chief.
Self-service kiosks
Meanwhile, the bank, on Friday, launched self-service kiosks. These kiosks are essentially a combination of a screen, a keypad, a passbook printer and a processor, which the bank's customers can operate themselves using their ATM cards.
“These kiosks have been started so that customers become self-sufficient and we progress towards decongesting the counters at our branches,” said Mr Chaudhuri.
Initially, these kiosks will have 16 basic functionalities, including funds transfer, passbook printing and cheque-book requisitions.