There has been a marginal decrease in the number of complaints received by the Office of Banking Ombudsman (OBO) in West Bengal and Sikkim during 2010-11 (review period being July 1, 2010 to June 30, 2011).

OBO received 5,192 complaints during the review period this year, a three per cent drop against 5, 326 complaints in 2009-10, the Banking Ombudsman for West Bengal and Sikkim, Mr M S Soy said at an interactive press meet here on Thursday.

Of the 5,753 complaints dealt with by the office during the year 2010-11 (including 561 brought forward from the previous year), 2,359 were treated as non maintainable.

Non-maintainable complaints are those which are not furnished with required information; that are outside the ambit of the OBO scheme; frivolous complaints and complaints against entities other than banks.

Close to 70 per cent of the complaints were pertaining to violation of Reserve Bank of India's directives and non-adherence to the commitments made to customers.

Complaints pertaining to grievances related to credit or debit cards were at eight per cent, pension payments at four per cent and those for loans and advances was at 3.5 per cent.

New private sector banks constituted 28 per cent of the total complaints while State Bank of India and its associates together accounted for 27 per cent of the total complaints against banks in West Bengal and Sikkim, Mr Soy said.

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