Private sector lender ICICI Bank, on Tuesday, said its WhatsApp banking platform has crossed 10 lakh users. “The bank introduced banking services on WhatsApp three months ago to enable its retail customers undertake a slew of banking requirements from their home at a time when they are advised to stay indoors in the wake of the coronavirus pandemic. The bank has received an encouraging response from its customers in such a short span, and aims to double the number in next three months,” it said.

Services such as checking account balance, last three transactions, applying for loan moratorium, and revising credit card limit have seen the maximum usage.