For City Union Bank (CUB) customers, their voice can now be their new password. The Kumbakonam-headquartered bank on Wednesday launched the country's first voice biometric authentication for logging into its mobile banking app.
The voice biometric service was developed by Chennai-based deeptech start-up, Kaizen Secure Voiz Pvt Ltd, under the guidance of the 5G use case lab of the Institute for Development and Research in Banking Technology (IDRBT), an RBI established institution focussed on research in banking technologies.
Launching the product, N Kamakodi, MD & CEO, City Union Bank, said, the bank has been at the forefront of many technology innovations and implementation, including the first robot (Lakshmi) in the banking industry, multilingual chatbots in the mobile banking app, the country's first wearable debit card in the form of a wrist watch and key chains, among others.
Also read: Should you worry about Dec results muting CUB roar?
He added that the voice biometric service will initially be restricted to login and not authentication of transactions.
Customers have to register their voice once, which will be validated on various parameters. CUB said the service will prevent fraud based on PIN / OTP and the technology is fool-proof against recorded or mimicked voices
Comments
Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.
We have migrated to a new commenting platform. If you are already a registered user of TheHindu Businessline and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.