McDonald’s has been directed by a consumer forum here to pay Rs 15,000 as compensation to a customer for delivering a non-veg burger instead of the vegetarian one she had ordered.
The South West District Consumer Disputes Redressal Forum said, “By delivering her a non-vegetarian burger instead of the vegetarian burger ordered by her is a gross negligence on the part of the delivery-crew member, whose conduct is tantamount to deficiency-in-service.
“Allowing the complaint, we direct the opposite party (McDonald’s) to pay to the complainant Rs 10,000 as compensation and Rs 5,000 as cost of litigation,” the bench presided by Narendra Kumar said.
The order came on the plea of Delhi resident Vimal Chaudhary, who had alleged that she had ordered for two vegetarian burgers, but she was delivered one non-vegetarian and one vegetarian burger.
She had said that she realised it was a non-vegetarian burger only after eating half of it and thereafter, she had started vomiting.
The woman had also alleged that being an Arya Samaj follower, eating the non-vegetarian food had hurt her emotionally and she also suffered religiously.
In its defence, the McDonald’s had contended that the woman had wilfully accepted the non-vegetarian burger instead of the vegetarian one ordered by her.
The forum, however, rejected the contention, saying had she wanted a non-vegetarian burger she would have ordered one.