About a quarter of the total complaints received by the Banking Ombudsman in Andhra Pradesh and Telangana in 2014-15 were related to ATM/debit and credit card transactions.

Out of a total 4,366 complaints received by the ombudsman, 25.4 per cent were related to non-dispensation of cash from the ATM, disputed online transactions and abnormal charges, among others, said N Krishna Mohan, Banking Ombudsman (AP & TS), here on Wednesday.

There was also an increase in the number of complaints on wrong Cibil scores and lack of updation of credit history data by banks. “The total number of complaints has decreased by 2.48 per cent in the last financial year compared to the previous year. This indicates better resolution at the branch level,” he said.

The share of complaints from rural and semi-urban areas had increased in absolute number by 13 and 12 per cent respectively. This was a pointer to increasing awareness about the banking ombudsman facility.

State Bank of India and its associates accounted for the major share of complaints received (41 per cent) while public sector banks, as a class, accounted for almost 3/4ths of the total complaints on account of their extensive branch network.

Related Topics