‘Appreciation must be made in public while criticism should be in private'. This was the unwritten rule followed by the management of a company. In its sales force is a manager who found that public criticism (on mail, at meetings) worked wonders for a few people on his team. He had the numbers to show for it – overall productivity went up. But overall motivation - and output of some good performers - suffered.
Should the company stick to its original approach or follow the sales manager's methods? Tell us in less than 200 words, with full name, organisation, address and contact number. The best response(s) will be published here.